WEBLYC SUPPORT PLATFORM [go back to what we do] Weblyc support platform is a web based solution for managing project problems, information requests and knowledge. We combine both a helpdesk and a knowledgebase in order to control and minimize the repetitive requests, as well as for sharing key information. Thanks to a complete level profiles and a project&category assignements, final users and technicians can interact on a coordinate way. Weblyc Support Platform is multi-project and multi-support level tool.   Intuitive and easy to learn: A ton of features well strutured and profile depending managed make this tools easy to use. Little, if any, training use is required   Ticket tracking: Follow all the history of a issue. One detailed view with all the information needed. Create and interact with the support for solving it. New ticket forms are customizable for each project and users and technicians only see their assigned tickets   Upload files: Attach necesary files if you want when creating or answering a ticket   Automatic notification: New requests, updates, status changes, etc, are notificated automatically via email to user and support.   Users contact info: By a simply click you can get the contact info of any people related to your request (for users and technicials)   Status and satisfaction: User can check the status of a ticket, close or reopen it if he consider it. He is also the responsible for evaluate the satisfaction of the resolution process   Knowledge base: Sharing information is the key to avoid repetitive requests. Relate a knowledgebase article to a ticket. Manage categorized articles through the admin interface   Search features: There are many ways to perform a search on the helpdesk and on the knowledgebase. Filter your tickets by status, date, project or search a reference.   Reports: Different reports to allow you undertand main request subjects Ask for prices or more information even an online demo